5 Customer Experience Mistakes Hurting Your Brand

5 Customer Experience Mistakes Hurting Your Brand

When it comes down to wanting to promote your brand as an entrpenour, many business people fall into these following traps that might actually be sabotaging all that they’ve worked for. This list of customer experiences tells you how to avoid damaging your brand and maintain a good image in the market.

Key Takeaways:

  • Every customer touch point represents an opportunity to involve them in your brand and make an impression, but too many organizations decouple the brand from their product.
  • the brands that have thoughtfully built delight into every turn of the customer experience are the ones that will succeed in today’s common marketplace.
  • To keep a customer demands as much skill as to win one. This is true for not only the service you are delivering to customers, but in the online, machine-to-human interactions.

“To properly address concerns and make improvements, some fall into the trap of only paying attention to the negatives, ignoring the equally, if not more helpful, positive feedback from loyal customers.”

http://www.inc.com/jeff-pruitt/5-customer-experience-mistakes-hurting-your-brand.html

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