Customer satisfaction is one of the keys to a business’ success along with the satisfaction of their employees. This can be difficult at times for firms to manage in the busy times throughout the year. This article suggests some ways to keep employees and customers happy through several effective strategies.
- Making a U-turn in a Ford Focus is easier than in an 18-wheeler.In the same sense, making substantial changes to your company structure is much easier at an agency of 10 people than an agency that has grown to 50 or more.
- But that challenge and discomfort shouldn’t keep you from working to improve your agency’s structure.
- If you approach the process strategically and for the right reasons, change can be a positive force for your company — and it could potentially result in pretty impressive growth in the long run.
“Because of the targeted focus on client service and employee performance, this change has helped our company grow and improve by every metric we measure.”