Negative reviews on sites like Yelp! can hurt your business, but only if you let them. How you handle negative reviews of your products and services can make or break your company. Resist the urge to shout back at negative reviews, take a deep breath, and follow a few simple steps. If you’re going to respond, you first have to think very carefully about what you’re going to say, and know when to get out of the conversation if it turns ugly.
Read the full article here: Combat Negative Reviews in 3 Steps