Your reputation on social media is very important for your business. Your business could suffer as a result of ignored messages from customers. Negative reviews aren’t something you want to ignore. Yes, there will be those that leave negative reviews because that is just who they are, but if you are receiving a lot of negative feedback, then this is something that you will want to fix. Make sure to fix the issue and do it publicly, and do it in a timely manner as well.
- Social media has allowed customers to share their bad experiences with thousands of people.
- People who leave negative reviews want a resolution to their problem, and it’s a good time to learn something new.
- You can respond publicly and resolve the issue so others can see that you were able to fix it.
“And while most brands shy away from any online negativity, often deleting or justifying negative reviews or comments, most miss the growth opportunity this type of feedback provides.”